Return & Refund Policy

At Needs360, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

Returns

• Products may be returned within 5 days from the date of delivery.

• Items must be unused, unworn, and in their original packaging with all tags and accessories included.

• Proof of purchase or order confirmation is required for all return requests.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or altered after delivery.

• Items returned without original packaging or accessories.

• Products marked as non-returnable on the product page.

• Gift cards or promotional items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos and your order number. We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Processing may take 5–10 business days, depending on your payment provider or bank.

Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to a change of mind, customers may be responsible for return shipping costs unless otherwise stated.

Contact Us

For return or refund requests, please contact:

Email: [Your Support Email]
Phone: [Your Contact Number]